As a payment technology institution, Aiglobalpay processes large amounts
of data from our customers, who are using the services provided by Aiglobalpay,
and our customers’ customers (consumers). Both the customer and the
consumer are invaluable to Aiglobalpay. Therefore it is extremely important to
Aiglobalpay to ensure careful and secure processing of our customers’ and
consumers’ data, in particular their personal data.
Through this Privacy Statement, Aiglobalpay informs you about the way in
which Aiglobalpay processes personal data of (potential) customers, business
partners, consumers and website users. At Aiglobalpay, we value your privacy. If
you have any questions regarding our use of your personal data, you can reach
out to us via the contact details provided at the bottom of this Privacy
Please read our Privacy Statement to understand how we process your
Aiglobalpay is a payment service provider that offers her customers (for instance
webshops) the possibility to accept online payments from their consumers
(payers). Aiglobalpay is registered in Hong Kong and regulated by the laws of Hong Kong. Via
Aiglobalpay, a customer can give its consumers the choice between different
payment methods, such as bank transfer, credit card, afterpay and other payment
methods. You could come into contact with Aiglobalpay if you have a webshop or
want to use Aiglobalpay’s services for other reasons, if you have paid via
a webshop or website that uses Aiglobalpay’s services.
More information about Aiglobalpay can be found on the About Us.
For all activities and purposes mentioned in this Privacy Statement, Aiglobalpay
acts as the controller and a financial institution Aiglobalpay:
Aiglobalpay processes your personal data because you use Aiglobalpay’s
services and/or because you provide personal data to Aiglobalpay yourself. An
overview of the personal data processed by Aiglobalpay, depending on the product
or service you use and in what capacity, is provided below.
Please note that in principle, we process data about your business. Business
information is not considered personal data. However, if you act as a sole
trader, (some of) your business information may be qualified as personal data.
Therefore, the data listed below is personal data we will process from you
(especially information about the legal representatives of your company). If you
use Aiglobalpay’s services as a customer, the following personal data are
If you use Aiglobalpay’s services as a consumer, the following personal
data are processed:
The cases in which we might process your personal data but don’t always
necessarily do so, might depend on for example the payment method you use, the
API's our customers use and whether you as consumer contact our customer
If you are our business partner, the following personal data are processed:
Aiglobalpay’s websites, services and products are not aimed at activities
that require special categories of personal data to be processed. Aiglobalpay
therefore requests that you do not provide any of such information. Furthermore,
Aiglobalpay has no intentions at all of collecting personal data about website
users who are minors, even if they have permission from their parents or
guardians. Unfortunately, Aiglobalpay cannot check whether a website user is a
minor and therefore Aiglobalpay advises parents or guardians to be involved in
their children’s online activities in order to prevent minors’ data
from being processed by Aiglobalpay.
If you (apply to) use Aiglobalpay’s services as a customer, your personal
data are processed for the following purposes:
Your personal data are processed for the following purposes:
Aiglobalpay will not retain your personal data longer than the mandatory
statutory period or, if such a mandatory statutory period does not apply, no
longer than is strictly necessary for the realisation of the purposes for which
your personal data were obtained. For example, the personal data that
Aiglobalpay receives relating to the assessment of your application as a
customer, the preparation and performance of the agreement and the processing of
payments, will not be kept longer than five years after rejection of your
application or the termination of the agreement. This period has been determined
in the Hong Kong Money Laundering and Terrorist Financing (Prevention) Act.
The protection of your personal data is very important to Aiglobalpay.
Aiglobalpay has therefore taken various technical and organisational security
measures to protect your data and to comply with applicable laws and
regulations. Aiglobalpay uses, for example, network segmentation, techniques
such as firewalls, anti-DDoS systems and file integrity monitoring, strong
authentication, encrypted transfer of information, monitoring and alerting, and
industry best practices for adequate encryption and system configuration.
Furthermore, organisational measures include role separation, least-privilege
principles, personnel screening, strict procedures for managing adjustments,
incidents, vulnerabilities and suppliers, and continuous training of our staff.
The functionality of our security measures is tested periodically.
Aiglobalpay shares your personal data with third parties if this is necessary to
provide our products and services. When third parties will process your personal
data on our behalf and under our strict instructions, those third parties act as
so-called processors. Aiglobalpay concludes a data processing agreement with
processors. This way, Aiglobalpay ensures that your personal data are always
processed in a careful manner, protected with at least the same level of
security we maintain and that the confidentiality of your personal data is
guaranteed. Aiglobalpay nevertheless remains fully responsible for these
processing operations and will therefore take all reasonable administrative,
technical and physical measures to protect your personal data against
unauthorised access, unintentional loss or alteration.
In those cases Aiglobalpay has concluded agreements in order to guarantee a
thorough protection of your personal data where this is desirable or where
required (namely where both parties acties as joint controllers).
If your personal data will be shared with third parties for purposes other than
those described above, Aiglobalpay will only do so when legally permitted or
after we have obtained your consent.
Cross-border data transfers
When providing our services, your personal data may in some cases be processed by
third parties (as processor, as joint or independent controller) outside Hong
Kong. If your personal data is processed outside Hong Kong. Aiglobalpay ensures
that i) the correct contract is concluded with regard to data processing
(processor agreement, joint controller agreement or controller-controller
provisions if desired), and ii) an appropriate transfer mechanism is in place.
In this way Aiglobalpay ensures that your personal data is always secured at at
least the same level and that the confidentiality of your personal data is
Aiglobalpay uses functional, analytical and marketing cookies. A cookie is a
small text file that is stored in the browser of your device such as a computer,
tablet or smartphone when you first visit Aiglobalpay’s websites. On the
cookies ensure that the website works properly and, for example, remembers your
preferred settings, so that Aiglobalpay is able to optimize the websites. On the
so that Aiglobalpay can offer you tailor-made content and advertisements. Some
cookies on Aiglobalpay’s websites are placed by third parties, for example
advertisers and/or social media companies.
You have the right to access, correct, erase, restrict, transfer, or object to
the personal data that Aiglobalpay processes, unless Aiglobalpay cannot execute
these rights based on a legal obligation or whenever exceptions apply. For
example, Aiglobalpay is required to keep certain personal and payment data based
on legal obligations (as stated under point 6), which means that we cannot
always delete all of your personal data when you request so.
You can send your request to exercise your privacy right(s) to email@example.com.
Aiglobalpay prefers to establish that this request originates from you and that
you are who you say you are. If we are not capable of verifying it is you
directly, Aiglobalpay may ask you to send a copy of your identification (i.e. a
passport or identity card). Please make sure that in this copy your passport
photo, MRZ (machine readable zone, the strip with numbers at the bottom of the
passport), passport number and citizen service number (BSN) have been redacted
to protect your privacy. Aiglobalpay will then respond to your request as soon
as possible, but in any case within one month after receipt, unless the request
is of such excessive nature that we may extend that period with another 2
If you have any questions regarding our use of your personal data, you can
contact us via market@Aiglobalpay.com.
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